SE-Training
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Upcoming Courses
Configuration Management
Delivered By Seb Klabes
16.01.2020 - 16.01.2020
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Upcoming Courses
SE Foundations
Delivered By Seb Klabes, Mike Johnson
16.03.2020 - 18.03.2020
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Courses
The Systems Engineering foundations course provides a solid background of the core Systems Engineering discipline. Including learning and practicing the application of Systems Engineering methodologies, enhancing know-how with an interactive…
SE Foundations
Upcoming Dates
16.03.2020 - 18.03.2020, Zurich
24.06.2020 - 26.06.2020, Zurich
04.11.2020 - 06.11.2020, Zurich
Course Descriptions
The Systems Engineering foundations course provides a solid background of the core Systems Engineering discipline. Including learning and practicing the application of Systems Engineering methodologies, enhancing know-how with an interactive workshop and covering detailed use cases.
The course attendance is strictly limited to a ratio of no greater than 6:1 Participants: Presenters, thus enhancing the effectiveness of the training. Given that Systems Engineering needs to be tailored to each Participant's unique needs, increasing the Presenter's availability per Participant, is a key quality measure of this training course.
In addition, an evening meal with the course presenters is included in the course fees.
Learning Outcomes
• To know the origins of Systems Engineering and application of the role.
• To speak competently about the discipline of Systems Engineering.
• To know how to apply Systems Engineering methodologies to complex project developments.
• To know how to optimize Systems Engineering on your project.
• To assess the scope of applying for Systems Engineering professional accreditation, ASEP or CSEP.
Who Should Attend?
This workshop is intended for:
• Requirements Engineers
• Systems Engineers
• Project Managers
• Verification Engineers
• Architects, Development Engineers
• Product Owners.
Course Rates
Early Bird Rate: 2,673 CHF. Regular Rate: 2,970 CHF
Duration
3 days
Delivered By
Seb Klabes
Mike Johnson
The SE Management course's target audience are people working in engineering management roles, such as, Research and Development manager, Systems Engineering manager, Design and Development manager or any such role…
SE Management
Upcoming Dates
Course Descriptions
The SE Management course's target audience are people working in engineering management roles, such as, Research and Development manager, Systems Engineering manager, Design and Development manager or any such role that involves implementing engineering organisational strategies and/or involves high interactions with the Systems Engineering leaders.
The course attendance is strictly limited to a ratio of no greater than 6:1 Participants: Presenters, thus enhancing the effectiveness of the training. Given that Systems Engineering needs to be tailored to each Participant's unique needs, increasing the Presenter's availability per Participant, is a key quality measure of this training course.
In addition, an evening meal with the course presenters is included in the course fees.
Learning Outcomes
• Understanding the value of Systems Engineering.
• How to establish an SE led organisation.
• Effectively implement processes to support an SE organisation.
• Implement SE roles and responsibilities and a SE professional development strategy.
• Integrate SE as a core discipline in the organisation, knowing how SE interacts from an inter-disciplinary perspective.
Who Should Attend?
• Team Leaders & Department
• Heads in Engineering
• Engineering Process Owners
• Quality Managers
Course Rates
Early Bird Rate: 1,782 CHF. Regular Rate: 1,980 CHF
Duration
2 days
Delivered By
Mike Johnson
We will study and exercise techniques how to continuously improve our effectiveness and efficiency, how to predict what we will have done when and taking the consequence, solving the discipline…
Quality On Time
Upcoming Dates
Course Descriptions
We will study and exercise techniques how to continuously improve our effectiveness and efficiency, how to predict what we will have done when and taking the consequence, solving the discipline problem, exploiting our intuition mechanism, continuously balancing priorities, keeping focus, coping with differences in disciplines and cultures, adopting a Zero-Defect attitude and preventing any stakeholder’s complaints. Are you already doing all these things and do you think you are already very effective and efficient? That’s what other people thought before they found out otherwise.
Learning Outcomes
• How to define the real requirements
• How to select the right solutions
• How to know what you can promise and then deliver as promised
• How to optimize efficient communication among people in projects
• In short: how to deliver the right things at the right time
Who Should Attend?
This workshop is intended for:
- Systems Engineers
• (Project) Managers
• Systems Architects
• Developers, Product Owners
• Scrum Masters
QA people who find it important to deliver Quality On Time: the right results at the right time, no excuses needed. Management because they’re responsible for the result.
Course Rates
Early Bird Rates: 1,350 CHF. Regular Rates: 1,500 CHF
Duration
2 days
Delivered By
Niels Malotaux
A good Definition and Conceptual Design, that take place at the very early stages of the product development, are known as major keys to success of new products. A systematic,…
Product Development
Upcoming Dates
Course Descriptions
A good Definition and Conceptual Design, that take place at the very early stages of the product development, are known as major keys to success of new products. A systematic, step by step design method is proposed. Our method integrates, modifies and customizes a selection of techniques and tools to provide innovative, fast, efficient and cost effective processes for New Product Definition and for Conceptual Design of New Products. It is a flexible, integrated process, that is customer driven and can be tailored to the unique needs and requirements of each organization and each project team.
Learning Outcomes
• The participants will learn and practice the principles and the tools of the new product development method.
• The participants will be able to improve their ability to initiate and to define new needs.
• They will have learnt methods and tools for engineering design of new, high quality and competitive products.
• They will have learnt how to initiate and manage development of new products which satisfy a real customer need.
Who Should Attend?
• New Product Definition and Concept Design team members and those involved in support roles.
• Those involved in development of new products like project managers, system engineers, design engineers, marketing or quality managers.
• Managers wishing to understand the benefits of New Product Definition and Conceptual Design methodologies before implementation.
Course Rates
Early Bird Rates: 3,375 CHF. Regular Rates: 3,750 CHF
Duration
5 days
Delivered By
Amihud Hari
This course focuses on systems engineering as a systemic and systematic methodology for solving complex problems. The course discusses thinking, systems thinking as a way of understanding a situation and…
A Systemic and Systematic Methodology for Solving Complex Problems
Upcoming Dates
Course Descriptions
This course focuses on systems engineering as a systemic and systematic methodology for solving complex problems. The course discusses thinking, systems thinking as a way of understanding a situation and the benefits of going beyond systems thinking to determine the problem and solution. The course applies systems thinking to systems engineering, provides the participants with a number of conceptual tools, looks at systems and their properties and then goes through each state of the system lifecycle discussing what systems engineers do in each state and how they do it; identifying the types of problems faced by systems engineering in each state, and the tools and methodologies available for the systems engineer to use in each state.
Learning Outcomes
• Understand the reasons for the different definitions of the term “system”, and the various viewpoints on systems engineering.
• Be able to identify the various types of problems faced by systems engineers in different States of the System Development Process (SDP).
• Be able to identify an appropriate tool or methodology to solve the problem.
• Be able to solve the problem.
• Understand the need for systems engineers with different competencies, skills and knowledge in different parts of the SDP.
• Understand that there isn’t always a single “right” solution to a problem.
• Have improved systems and critical thinking abilities. Be better than average systems engineers for their level of experience.
Who Should Attend?
• Problem-solvers faced with complex problems.
• Engineers and engineering managers.
• Systems engineers who want to improve their systems engineering skills.
Course Rates
Early Bird Rates: 2,700 CHF. Regular Rates: 3,000 CHF
Duration
4 days
Delivered By
Joe Kasser
Holistic thinking is a combination of analysis, systems thinking and critical thinking. After an introduction to systems thinking and critical thinking, Participants will learn how to apply holistic thinking in…
Systems Thinking and Beyond
Upcoming Dates
Course Descriptions
Holistic thinking is a combination of analysis, systems thinking and critical thinking. After an introduction to systems thinking and critical thinking, Participants will learn how to apply holistic thinking in a systemic and systematic manner to deal with structured and unstructured problems.
Learning Outcomes
• The ability to deal with open ended problems with no unique solutions.
• Improved problem solving, systems and critical thinking abilities.
• The ability to go beyond systems thinking in the analysis of a problem and determination of a solution.
Who Should Attend?
• Managers and leading engineers facing complicated problems.
• Managers wanting to improve their thinking and communication skills.
• Engineers looking for promotion into management positions.
• Systems engineers who want to learn how to use and then go beyond systems thinking.
Course Rates
Early Bird Rates: 2,700 CHF. Regular Rates: 3,000 CHF
Duration
4 days
Delivered By
Joe Kasser
This course provides the participants a combination of the fundamental and practical aspects of MBSE and SysML. The course first deals with explaining the core concepts of MBSE. Next, several…
MBSE & SysML Introduction
Upcoming Dates
Course Descriptions
This course provides the participants a combination of the fundamental and practical aspects of MBSE and SysML. The course first deals with explaining the core concepts of MBSE. Next, several practical exercises are performed to demonstrate the basics for deploying MBSE using SysML without using any specific tool. Finally, the course wraps up with a discussion of the challenges faced when developing and deploying MBSE in real-world applications and how to manage it. Course Pre-requisites: System or software engineering knowledge. No prior training is required.
Learning Outcomes
• What is MBSE, modeling language, modeling method and modeling tool?
• SysML basic concepts.
• Why should we use MBSE and how it manages system engineering challenges.
• How to start with MBSE, what to do and what not to do.
Who Should Attend?
• All engineers, particularly systems and software engineers/architects or those who work with requirements, concept description, traceability and aim at improving how they analyze, design, and manage their systems.
• All managers, particularly those who aim at deploying MBSE to reduce design time, improve product quality, manage complex products, save cost and ensure reusability.
Course Rates
Early Bird Rates: 1,350 CHF. Regular Rates: 1,500 CHF
Duration
2 days
Delivered By
Mohammad Chami
This course provides the participants a solid foundation about the fundamental and practical aspects of MBSE and SysML. Participants will learn more about how to interpret and understand SysML models,…
MBSE & SysML Intermediate
Upcoming Dates
Course Descriptions
This course provides the participants a solid foundation about the fundamental and practical aspects of MBSE and SysML. Participants will learn more about how to interpret and understand SysML models, their elements and how to read their diagrams. Furthermore, the concepts of modeling method based on SysML will be explained in order to demonstrate how SysML can be customized for a particular application domain. This course also includes several interactive practical exercises, discussions and lessons learned to ensure a successful MBSE implementation with clear defined goals and aimed deliverables.
A requirement for attending this course is the attendance of the MBSE & SysML Introduction course.
Learning Outcomes
• SysML advanced concepts including all diagrams.
• How to model systems' requirements, structure, behavior and their traceability.
• How to customize SysML for a particular application domain.
• Learn how to deploy MBSE in your organization (team setup, goals definition, collaborative modeling, tool selection...).
• Further topics overview: Profile definition, model structure, reusability, model review, document generation, model execution, variability modeling, model based testing...
• Preparation for the OCSMP certification.
Who Should Attend?
System and software engineers/architects.
Course Rates
Early Bird Rates: 2,025 CHF. Regular Rates: 2,250 CHF
Duration
3 days
Delivered By
Mohammad Chami
Document Inspections are one of the most economical and necessary techniques for eliminating, and, even more important, preventing defects. Reviews are often done, but produce only a fraction of the…
Improving the Result of Reviews and Inspections
Upcoming Dates
Course Descriptions
Document Inspections are one of the most economical and necessary techniques for eliminating, and, even more important, preventing defects. Reviews are often done, but produce only a fraction of the really important defects that should be found. With only a few hours of proper Inspection training, people can find many more defects in a document, where they first found only one or two minor issues. This should give evidence that with proper education Reviews and Inspections indeed can provide the benefits promised. In this course we will discuss the Goal of projects, define Quality and Defect, explain the concept and the effect of Zero Defects, provide an overview of types of Inspections (Walkthroughs, Reviews, Fagan, Cleanroom, Gilb/Graham, Early Inspections), which Inspection type to choose, and how to calculate the Return on Investment of Inspections. We’ll exercise what you learnt on your own document. Preparation: Bring three copies of one or two pages of a document that is not too confidential and being used in your current project, perhaps even already reviewed your usual way. Then you will show yourself the power of proper Inspections. Warning: after the Inspection you may decide to discard the document as unacceptable!
Learning Outcomes
• What are the various Review & Inspection approaches
• Why and when to use which approach
• How to find many more real issues in documents than you even can imagine
• How to organize very effective reviews/inspections very efficiently
• How to prevent the emotions often arising in reviews
• How to calculate the Return on Investment of reviews and Inspections
• How to solve the issues found as efficiently as possible
• How to prevent the issues found to be caused again
Who Should Attend?
Anyone who is producing documents, should be producing documents or is supposed to evaluate documents, like contracts, business cases, requirements, use cases, story cards, designs, drawings, code, test plans.
Course Rates
Early Bird Rates: 675 CHF. Regular Rates: 750 CHF
Duration
1 day
Delivered By
Niels Malotaux
This course will provide attendees with a solid foundation in the motivations for and techniques associated with, designing safer systems and products. We will review a variety of real…
Fundamentals of System and Product Safety
Upcoming Dates
Course Descriptions
This course will provide attendees with a solid foundation in the motivations for and techniques associated with, designing safer systems and products. We will review a variety of real life accidents and explore their root causes, to highlight that organisational failings, design errors and operational issues have the capacity to create catastrophic events. Within an SE approach, we'll explore methods to assess safety and human factors risks for a set of technologically diverse systems before considering how to define design requirements to control potential hazards. The course will also provide an overview of safety management systems, hazard logs, safety arguments, incident investigation, complex electronics safety (including software), CE marking and hazardous materials.
Learning Outcomes
• Gain an understanding of what "safe" means, the business and project benefits linked to robust safety management and the cost of accidents.
• For all stages of product's life-cycle, be able to outline the key elements associated with "designing for safety".
• Have an overview of the tools and techniques employed by safety specialists when adopting a risk based approach to safety.
• Have an appreciation of the safety issues associated with software, human/system interactions, novel technologies, complex system of systems and autonomy.
Who Should Attend?
• Design engineers wishing to improve or refresh their system safety knowledge to enhance their integration within a Systems Engineering team.
• Project and programme managers wishing to understand how poor safety engineering can lead to prohibitive project risk.
• Engineering managers wishing to improve their specialist knowledge in order to gain the most from their safety team.
• Business leaders wishing to understand their legal and moral responsibilities to ensure that products and systems are designed, commissioned and operated safety.
Course Rates
Early Bird Rates: 1,350 CHF. Regular Rates: 1,500 CHF
Duration
2 days
Delivered By
Richard Maguire
Jim Mateer
Learn how to combine Systems Engineering with Design Thinking and Lean Start-up in the upfront Innovation phase (Pre-Development-Phase). The Design Thinking course gives you a deep understanding of the Design…
Design Thinking and Lean Innovation Introduction
Upcoming Dates
Course Descriptions
Learn how to combine Systems Engineering with Design Thinking and Lean Start-up in the upfront Innovation phase (Pre-Development-Phase). The Design Thinking course gives you a deep understanding of the Design Thinking mindset and its problem-solving cycle based on fast iteration and customer interaction.
The importance of a well-defined concept including product/service conception, business design and clear determination of the customer needs is fundamental before the development starts. The later misconceptions are discovered, the more costly it gets and there is a lot of wasted work, money and time.
Design Thinking and Systems Engineering are both problem-solving methods that try to cope with the increasing complexity. Both approaches are on a first sight completely different but on a closer look they become more and more complementary and share many thoughts. Combining both approaches and switching the thinking mode is essential when dealing with ambiguity.
The course is very practice-oriented and hands-on. The participants will spend more than half of the time practicing, e.g. meeting the user and practicing need-finding, creating new ideas, building prototypes and testing with the user.
Learning Outcomes
• Understand the basics of Design Thinking and Lean Innovation
• Know how to combine Design Thinking and Systems Thinking and when to switch thinking modes
• Apply to tools to determine the customer needs and carry out need-finding
• Build and test different types of low-resolution prototypes (e.g. Critical Experience or Dark Horse prototype) with the user and improve your understanding of the situation
• Use the Lean Canvas to summarize the findings and to improve it iteratively
• Practice Design Thinking and Lean Innovation on a practical challenge during the three days.
• Reflect and transfer the learnings into your daily business and own projects
Who Should Attend?
• Managers and engineers who would like to enrich their problem solving competences with user-centric and agile approaches
• Managers who are looking for ways to create radical innovations
• Managers who would drive the digital transformation in their area
• Anyone who is responsible to create new products, services, business models and would like to integrate design oriented methods
Course Rates
Early Bird: 2,673 CHF. Regular: 2,970 CHF
Duration
3 days
Delivered By
Patrick Link
Design Thinking and Lean Innovation are easy to understand concepts, however with the practice more questions arises. In this advanced workshop we dig deeper and learn additional tools and methods…
Design Thinking and Lean Innovation Advanced
Upcoming Dates
Course Descriptions
Design Thinking and Lean Innovation are easy to understand concepts, however with the practice more questions arises. In this advanced workshop we dig deeper and learn additional tools and methods (like business ecosystem design), reflect the practical experiences and challenges of the participants and how to overcome them.
In addition to combining Design Thinking and Systems Thinking, we learn how to make a deep dive into designing a business ecosystem, creating stakeholder maps and have a look into the hybrid model (combining Design Thinking and Big Data Analytics).
The workshop will also focus in the challenge of implementing Design Thinking in your organisation.
Learning Outcomes
• Discuss challenges happened in facilitating groups and managing design thinking / Lean Innovation projects. Define ways to overcome those challenges.
• Solve practical challenges
• Understand the challenges in implementing Design Thinking in your organisation
• Learn how to design a business ecosystem using a Minimum Viable Ecosystem (MVE)-approach
• Create a stakeholder map of your organisation and define a strategy “how to take it home”
• Combine Big Data Analytics and Design Thinking to a hybrid management model
• What is the mind-set? And how to create this mindset?
• Reflect and transfer the learnings into your daily business and own projects
Who Should Attend?
The participants should have some practical experience with Design Thinking and/or Lean Start-up or Lean Innovation and bring their own challenges into the course. During the course we reflect on the experiences of the user and elaborate together possible solutions to solve those challenges.
• Managers and engineers who would like to enrich their problem solving competences with user-centric and agile approaches
• Managers who are looking for ways to create radical innovations
• Managers who would drive the digital transformation in their area
• Anyone who is responsible to create new products, services, business models and would like to integrate design oriented methods
Course Rates
Early Bird: 1,350 CHF; Regular: 1,500 CHF
Duration
2 days
Delivered By
Patrick Link
The system reliability course provides in depth knowledge and training on the practical analysis and modelling of system reliability. The participants will firstly be introduced to the relationships between reliability,…
Systems Reliability
Upcoming Dates
13.01.2020 - 14.01.2020, Zurich
19.10.2020 - 20.10.2020, Zurich
Course Descriptions
The system reliability course provides in depth knowledge and training on the practical analysis and modelling of system reliability. The participants will firstly be introduced to the relationships between reliability, availability and maintainability. They will learn how to manage availability and maintainability while analysing and determining the system's reliability. The participants will not only learn about the concepts but will deepen their understanding in workshops.
Course Outline:
• Introduction to reliability concepts and reliability models
• Calculation, Analysis and Prognosis of Reliability
• Failure Modes and its use in FMECA
• Assuring System reliability
• Providing Evidence of System’s reliability
Learning Outcomes
Participants know how to analyse, model and predict system reliability.
Participants understand the common reliability terminologies and commonly used reliability models.
Participants learn and practice :
• Functional Failure Modes, Effects, and Criticality Analysis (FMECA)
• FMECA’s for Electro-mechanical systems
• Analysis, prediction and monitoring of system reliability
Who Should Attend?
• Engineers
• Quality Assurance Managers
• RAM Managers
• Reliability engineers and anyone who needs to assure and/or analyse system's reliability.
Course Rates
Early Bird: 1,350 CHF; Regular: 1,500 CHF
Duration
2 days
Delivered By
Seb Klabes
Solving complex problems is one of the most urgently required skills in our current time. As technologies become more advanced, the possible solutions created by them become more and more…
Technical Problem Solving
Upcoming Dates
Course Descriptions
Solving complex problems is one of the most urgently required skills in our current time. As technologies become more advanced, the possible solutions created by them become more and more complex to understand, design for and successfully implement. This can be seen across multiple industries and is causing significant front line issues to reliability, maintenance, project cost, product performance and overall schedules.
In this one-day course a systematic methodological process for applying to technical complex problem solving shall be taught. Each stage of the process shall be expanded to include real-world examples in addition to various approaches for tailoring and applying the process. The course includes a moderated group workshop where a modern day example shall be worked through.
In addition, an evening meal with the course presenter is included in the fees.
Learning Outcomes
• Understanding and application of a Systematic methodological process for applying to technical complex problem solving
• Experience using numerous techniques for finding and developing high value solutions, eg Triz.
• Experience using numerous techniques for evaluating the value of technical solutions, eg Extended trade-off.
• Experience leading the technical workshop group for one session.
Who Should Attend?
• Systems Engineers
• Technical Leaders
• Project Managers
• Requirements Engineers
• System Architects
• Development Engineers
• Verification and Validation Engineers
• Quality Engineers
Course Rates
Early Bird: 675 CHF; Regular: 750 CHF
Duration
1 day
Delivered By
Mike Johnson
Managing the complexity of products along their lifecycle is an increasing challenge in many industries. Knowing and controlling the state of mechatronical systems during development, in the supply chain and…
Configuration Management
Upcoming Dates
16.01.2020 - 16.01.2020, Zurich
22.10.2020 - 22.10.2020, Zurich
Course Descriptions
Managing the complexity of products along their lifecycle is an increasing challenge in many industries. Knowing and controlling the state of mechatronical systems during development, in the supply chain and after sales is a basic requirement for today`s manufacturer. Manyfold requirements set by customers and regulatory bodies, paired with increasing number of product variants set challenges for managing product data, documentation and changes along the product`s lifetime.
Configuration Management helps to manage this complexity and to enable efficient development and operations of systems.
The objectives of Configuration Management are to:
• Manage all relevant product data and documentation in the product context
• Provide a consistent and complete view about all product components and their valid documentation along the lifecycle phases (Analysis, Feasibility, Development, Implementation and Manufacturing, Operations and Service)
• Integrate the product data management in the product lifecycle processes (development, testing, supply chain, operations, logistics, maintenance)
• Manage product variants, changes in the product`s definition and configuration baselines
• Support efficiency in the value chain.
• Enable the delivery of new services.
In this one-day course a basic understanding will be provided about how Configuration Management supports each stage of the product lifecycle starting with the first product idea until retiring complex industrial systems. We will learn about the different Configuration Management activities and how they help us making complexity manageable. By walking through the product lifecycle, we will highlight in this course the needs of the different lifecycle phases. Through examples we identify different approaches how to avoid common pitfalls and how to tailor the Configuration Management process to their needs.
Learning Outcomes
• Understanding product lifecycle from the perspective of the product`s data.
• Understanding the requirements for managing product data according to the individual needs of an industiral company or a specific project.
• Getting familiar with common terms, methods and approaches required to understand in order to set up a proper Configuration Management process in your project.
• Experiencing the challenges in product data management based on a simple mechatronic system example.
Who Should Attend?
• Systems Engineers
• Development Engineers
• Project Leads
• Requirement Engineers
• Verification and Validation Engineers
• Quality Engineers
All who are interested in this subject and want to learn about it during an one-day opportunity.
Course Rates
Early Bird: 675 CHF; Regular: 750 CHF
Duration
1 day
Delivered By
Seb Klabes
The project management essentials course provides a solid background of the core of the Project management discipline. It is including the learning and practicing the application of the Project management…
Project Manager's Essentials
Upcoming Dates
Course Descriptions
The project management essentials course provides a solid background of the core of the Project management discipline. It is including the learning and practicing the application of the Project management methodologies, knowledge areas and enhancing know-how with an interactive workshop covering Project life-cycle and project management knowledge areas.
The course attendance is limited to a ratio of no greater than 6:1 Participants: Presenters, thus enhancing the effectiveness of the training.
Learning Outcomes
· To know the project life-cycle and framework
· To know the major project management knowledge areas as scope, time and cost
· To understand resource and quality management
· How to implement project risk management and mitigation strategies
· To effectively communicate within and outside the project
Who Should Attend?
The workshop is intended for:
- (Novice) Project Managers
• Members of PMO
• Systems Engineers.
Course Rates
Early Bird: 2,673 CHF; Regular: 2,970
Duration
3 days
Delivered By
Piet Belgraver
Customer journey mapping is a key part of developing and improving the customer experience, which is critical to long-term sustainable business relationships. The mapping process provides deep and actionable insights…
Customer Journey Mapping
Upcoming Dates
Course Descriptions
Customer journey mapping is a key part of developing and improving the customer experience, which is critical to long-term sustainable business relationships. The mapping process provides deep and actionable insights in to the customers touchpoints, which with digital services are becoming ever more critical and complex to manage in our multi-channel world. The process moves behind the rational swimlaning approach to process management, including emotional aspects.
The customer/user is the focus of the process, providng the opportunity to then understand how support services help (or otherwise) the customer to achieve the outcomes that are important to them.
The customer journey map allows you to see the world as your customer experiences the world. We will map out a customer journey starting and ending outside of the normal boundaries of the supplier. You will discover what delights your customers and learn why it delights your customers. You will find areas that add no value – only cost – and should be removed; you will learn the value of service recovery and how turning a bad experience into a good one delights your customer;
you will find areas where your staff need more empowerment to provide better customer experiences.
Learning Outcomes
• To be able to understand and recreate the customer’s end-to-end journey.
• To find tasks that add no value to your customers or your businesses.
• To understand how to integrate multi-channel/multi-point of contacts into a coherent customer journey.
• To be able to learn how empowerment of your sta ff can improve the
Who Should Attend?
Managers and leaders who are responsible for service delivery, service design and after sales.
Course Rates
Early Bird Rates: 675 CHF. Regular Rates: 750 CHF
Duration
1 day
Delivered By
Shaun West
This course equips participants with the appropriate understanding of the difficulty of writing good requirements, the use of requirement management as an approach for controlling change and measuring the degree…
Systems and Systemic Requirements Engineering and Management
Upcoming Dates
Course Descriptions
This course equips participants with the appropriate understanding of the difficulty of writing good requirements, the use of requirement management as an approach for controlling change and measuring the degree of completion of a project over the development, build, test and deliver, portion of the system and software life cycle.
The course uses a mixture of active and passive teaching styles to maximize the effectiveness of the learning opportunity. Participants will be provided with a software tool (Tiger Pro) specially developed as an educational tool with which to write and test requirements.
Learning Outcomes
• Understand the importance of well-written requirements
• Understand why requirements errors cost more to correct than other types of errors in the system development process.
• Deal with poorly written requirements.
• Recognize poorly written requirements and be able to repair them. Create clear and concise well-written requirements.
• Mitigate the effect on cost and schedule due to poorly written requirements.
Who Should Attend?
• Personnel who specify the development of technology-based systems.
• Engineers and programmers elucidating requirements from customers.
• Designers who work with poorly written requirements.
• Software and hardware testers who need to figureout how to test requirements.
• Acquisition managers, contract specialists.
• Other personnel performing similar roles.
Course Rates
Early Bird Rates: 1,350 CHF. Regular Rates: 1,500 CHF.
Duration
2 days
Delivered By
Joe Kasser
Bespoke
Our Team is composed of a flexible, competent and experienced group of individuals. We can offer to assist with the definition of you or your Organisation's engineering training needs, architect courses tailored to fulfill those needs, then finally support the implementation of the training.
To discuss this further, please contact us.
Seminar
The courses we offer are applicable to various disciplines and can be adapted to be presented as shorter workshops. This is an ideal solution for interactive workshops and seminars that can be held at Universities, Conferences and Corporate events.
Tutorial
Delivering training courses to smaller groups can be highly beneficial; all of our courses can be tailored for smaller tutorial groups in order to cover the topics in more depth. This is ideal for University and bespoke training programmes.
Conference
Within our team, we have leading experts in the fields of Engineering and Programme Management. We can connect you with the key note speakers and presenters at your next conference.
Events
2020
January
March
June
October
November
Event Info
The Team
We are an international team of experts specialising in cross-functional disciplines such as Systems Engineering and Project Management, working across multiple industries and academia.
Seb KlabesSebastian has authored and reviewed numerous publications and likes to implement systems engineering principles.
After working at the Institute of Transport Science of RWTH Aachen as…
Seb Klabes
Sebastian has authored and reviewed numerous publications and likes to implement systems engineering principles.
After working at the Institute of Transport Science of RWTH Aachen as research associate, he worked at the German Aerospace Centre as Project Officer and as Project Systems Engineer at Bombardier.
Currently, Sebastian is heading the RAMS department at Siemens' Mobility division. He is actively involved in the committee of the Swiss Society of Systems Engineering, is a certified Systems engineering professional and is giving systems engineering training at Siemens.
Sebastian enjoys approaching organisational and technical challenges with a 'rock solid' systems thinking approach.
Mike JohnsonMike has worked leading challenging product development roles predominantly in the Space and Defence Industries since completing his Masters degree in Photonics and Optoelectronic devices…
Mike Johnson
Mike has worked leading challenging product development roles predominantly in the Space and Defence Industries since completing his Masters degree in Photonics and Optoelectronic devices at the University of St Andrews, UK.
He has worked predominantly in the roles of Systems Engineer, leading technical developments involving inter-disciplinary teams often consisting of Mechanical, Electrical, Technology, Software and Optical Engineers. He worked at RUAG Space, Zürich for five years. During this period he moved into management, leading the Systems Engineering group in the product unit Optoelectronics and Instruments. In addition he gave Systems Engineering training courses to the employees across the whole company, training circa 100 Engineers from a beginners to an advanced level.
Having moved to Roche Diagnostics International to lead the Systems Engineering team in Rotkreuz, Switzerland, he is now passionately applying his experience and knowledge of Systems Engineering to the Healthcare industry.
He is passionate about product development and especially the application of Systems Engineering. He is one of the founders of the Swiss Society of Systems Engineering (SSSE) and regularly attends Swiss based IET and INCOSE lectures/seminars. He is the organiser of SWISSED, Switzerland's annual conference on Systems Engineering. In addition, he is the co-founder of SE-Training GmbH, specialising in high quality delivery of Systems Engineering training courses in Switzerland.
Chartered Engineer (IET 97325920) and Chartered Systems Engineering Professional (CSEP).
Mohammad ChamiModel based systems engineering expert with a solid academic and industrial experience in modelling languages, processes, developing and deploying methods for system modelling and customising…
Mohammad Chami
Model based systems engineering expert with a solid academic and industrial experience in modelling languages, processes, developing and deploying methods for system modelling and customising its tools.
Other qualifications:
• Mohammad holds two master's degrees in Electronics and Mechatronics, and the OMG Certified Systems Modelling Professional Certificate (OCSMP)
• Has the Bombardier Recognition of appointment as "Engineering Management, Processes, Methods and Tools" Expert
• Is a member of INCOSE and actively participating in its chapters GfSE, SWISSED and other activities (e.g. OMG, NOSE, AFIS, MODELS).
• Author or co-author of numerous publications and gave various presentations and talks at international conferences.
Joe KasserJoseph Kasser has been a practicing systems engineer for almost 50 years and an academic for 20 years. He is a Fellow of the Institution…
Joe Kasser
Joseph Kasser has been a practicing systems engineer for almost 50 years and an academic for 20 years. He is a Fellow of the Institution of Engineering and Technology (IET), a Fellow of the Institution of Engineers (Singapore), the author of “Perceptions of Systems Engineering”, “Holistic Thinking: creating innovative solutions to complex problems”, “A Framework for Understanding Systems Engineering” and “Applying Total Quality Management to Systems Engineering” and many INCOSE symposia and other conference and journal papers.
He is a recipient of NASA’s Manned Space Flight Awareness Award (Silver Snoopy) for quality and technical excellence for performing and directing systems engineering and other awards.
He holds a Doctor of Science in Engineering Management from The George Washington University.
He is a Certified Manager, a Chartered Engineer in both the UK and Singapore and holds a Certified Membership of the Association for Learning Technology.
He has performed and directed systems engineering in the USA, Israel and Australia. He gave up his positions as a Deputy Director and DSTO Associate Research Professor at the Systems Engineering and Evaluation Centre at the University of South Australia in early 2007 to move to the UK to develop the world’s first immersion course in systems engineering as a Leverhulme Visiting Professor at Cranfield University.
He spent 2008-2016 as a Visiting Associate Professor at the National University of Singapore where he taught and researched the nature of systems engineering, systems thinking and how to improve the effectiveness of teaching and learning in postgraduate and continuing education. He is currently based in Adelaide, Australia.
His many awards include:
• National University of Singapore, 2008-2009 Division of Engineering and Technology Management, Faculty of Engineering Innovative Teaching Award for use of magic in class to enrich the student experience.
• Best Paper, Systems Engineering Technical Processes track, at the 16th Annual Symposium of the INCOSE, 2006, and the 17th Annual Symposium of the INCOSE, 2007.
• United States Air Force (USAF) Office of Scientific Research Window on Science program visitor, 2004.
• Inaugural SEEC “Bust a Gut” Award, SEEC, 2004.
• Employee of the Year, SEEC, 2000.
• Distance Education Fellow, University System of Maryland, 1998-2000.
• Outstanding Paper Presentation, Systems Engineering Management track, at the 6th Annual Symposium of the INCOSE, 1996.
• Distinguished Service Award, Institute of Certified Professional Managers (ICPM), 1993.
• NASSA Goddard Space Flight Center Community Service Award, 1990.
• The E3 award for Excellence, Endurance and Effort, Radio Amateur Satellite Corporation (AMSAT), 1981, and three subsequent awards for outstanding performance.
• Letters of commendation and certificates of appreciation from employers and satisfied customers including the:
• American Radio Relay League (ARRL).
• American Society for Quality (ASQ).
• Association for Quality and Participation (AQP).
• Communications SatelliteCorporation (Comsat).
• Computer Sciences Corporation(CSC).
• Defence Materiel Organisation (Australia).
• Institution of Engineers (Singapore).
• IET Singapore Network.
• Loral Corporation.
• Luz Industries.
• Systems Engineering Society of Australia (SESA).
• University of South Australia.
• United States Office of Personnel Management (OPM).
• University System of Maryland.
• Wireless Institute of Australia.
Niels MalotauxNiels Malotaux is an independent Project Coach and expert in optimizing project performance. He has some 40 years of experience in designing electronic and software…
Niels Malotaux
Niels Malotaux is an independent Project Coach and expert in optimizing project performance. He has some 40 years of experience in designing electronic and software systems, at Delft University, in the Dutch Army, at Philips Electronics and 20 years leading a systems design company. Since 1998 he has devoted his expertise to helping projects and organizations to deliver Quality On Time: delivering what the customer needs, when they need it, to enable customer success. To this effect, Niels developed an approach for effectively teaching Evolutionary Project Management (Evo) Methods, Requirements Engineering, Review and Inspection techniques, as well as Reliable Embedded Systems Design and how to achieve Zero Defects for the customer. Since 2001, he has taught and coached well over 400 projects in 40+ organizations in the Netherlands, Belgium, China, Germany, Ireland, India, Israel, Japan, Poland, Romania, Serbia, South Africa, the UK and the US, which has led to a wealth of experience in which approaches work better and which work less well in practice.
Amihud HariDr. Amihud Hari now heads Design Speedovation Inc. He is a facilitator, consultant and instructor of New-Product Development, System Engineering and Engineering Design methods. His…
Amihud Hari
Dr. Amihud Hari now heads Design Speedovation Inc. He is a facilitator, consultant and instructor of New-Product Development, System Engineering and Engineering Design methods. His experience includes many applications of Engineering Design Methodologies. He also teaches Engineering Design and T&E at the Technion, Haifa, Israel and was an Adjunct Associate Professor at the System Engineering and Evaluation Centre (SEEC) in the University of South Australia.
Dr. Hari has 20 years of experience as an operational manager in manufacturing, research and development, and procurement, for both government and private sector industries.
Dr. Hari has published more than 40 papers and book chapters on engineering design and quality methods, and he is a co-editor of the Quality Language Book. He holds a B.Sc. in Industrial Engineering, a M.Sc. in Quality Assurance and Reliability, and a Ph.D. in Engineering Design, from the Technion, Haifa, Israel.
Richard MaguireRichard Maguire BEng MSc CEng FIMechE MSaRS MBCS has vast experience in safety engineering across a number of diverse technologies including, aviation, weapons, communication systems,…
Richard Maguire
Richard Maguire BEng MSc CEng FIMechE MSaRS MBCS has vast experience in safety engineering across a number of diverse technologies including, aviation, weapons, communication systems, vehicles, unmanned air systems, sub-sea platforms and software. Notably, Richard worked on assuring flight control software for UAS, as well as post-accident and predictive stress analysis and computational fluid dynamics modelling for oil, gas and fire protection pipework systems. As a renowned specialist, he plays a key role in developing UK safety and software standards and has published a vast array of diverse papers. Additionally, he is the author of the popular book "Safety Cases and Safety Reports – Meaning, Motivation and Management". Due to his standing within the safety community, Richard has taught at a number of institutions, including the: University of York - Safety Critical Systems Master's Degree; Empire Test Pilot School - Aviation System Safety; UK Ministry of Defence - Acquisition System Safety; and the Bundeswehr University Munich - Modelling Human Reliability.
Jim MateerJIM MATEER BSc, MSc, MIET, MRAeS has a background in engineering within the hazardous fast jet and weapons environment. For the last twelve years,…
Jim Mateer
JIM MATEER BSc, MSc, MIET, MRAeS has a background in engineering within the hazardous fast jet and weapons environment. For the last twelve years, however, he has specialised in safety engineering and management in a number of diverse domains including aviation, weapons, communications, autonomy, protective clothing, hydrogen fuel cells, armoured vehicles and software. During his time with a large electronics manufacturer Jim specialised in product safety, compliance to EU legislation and CE Marking. His study at the University of York on the Critical Systems Safety Engineering course, culminated within him presenting his research into the assessment of Safety Related Information Systems. Recently Jim has provided Independent Safety Auditing services for the UK Ministry of Defence's suite of future armoured fighting vehicles and been supporting a global aviation manufacturer improve its management of airworthiness. For QineitQ Jim developed two system safety courses dealing with safety risk identification and assessment and safety management.
Patrick LinkSince 2009 Patrick is Professor for Product Innovation in the study program “Industrial Engineering|Innovation” at the Lucerne University of Applied Sciences and Arts(LUASA) School of…
Patrick Link
Since 2009 Patrick is Professor for Product Innovation in the study program “Industrial Engineering|Innovation” at the Lucerne University of Applied Sciences and Arts(LUASA) School of Engineering and Architecture.
He studied Mechanical Engineering and got his doctorate in the field of innovation management at the BWI ETH Zurich. After that, he worked for Siemens in various positions. His research and teaching interest are in the field of agile product management, Design Thinking and Entrepreneurship and the combination of these approaches, for example Design Thinking, Systems Thinking and Data Analytics. Together with Larry Leifer from Stanford University and Michael Lewrick from Swisscom, he is the Co-editor of the book "Das Design Thinking Playbook"
Piet BelgraverPiet Belgraver started his career as electronic development engineer for several engineering companies in the Netherlands. He continued extending his technical expertise in the high…
Piet Belgraver
Piet Belgraver started his career as electronic development engineer for several engineering companies in the Netherlands. He continued extending his technical expertise in the high volume consumer electronics industry as a senior design engineer when he moved to Denmark. During this time, he took over the role of hardware project leader for several known Nokia mobile phones. In his role his focus was to coordinate the local and global projects teams to achieve on-time delivery in factories world-wide.
After six years working for Nokia, he moved to Switzerland to work in the Aerospace industry at RUAG Space. In 2016 he moved to Thales Alenia Space when part of RUAG Space was sold to Thales Alenia Space. He currently he has the position of senior project manager for several space projects at Thales Alenia Space.
He is certified (IPMA) senior project manager with more than 15 years of experience in technical project management ranging from high volume consumer electronics to high quality Aerospace industry
Michael LerwickMichael Lewrick, PhD, MBA has had different roles over the last few years. He was responsible for strategic growth, acted as Chief Innovation Officer and…
Michael Lerwick
Michael Lewrick, PhD, MBA has had different roles over the last few years. He was responsible for strategic growth, acted as Chief Innovation Officer and laid the foundation for numerous growth initiatives in sectors that are in the digital transformation. He is a motivational international speaker and teaches Design Thinking as a visiting professor at various universities. With his help, a number of international companies have developed and commercialized radical innovations. In his latest international bestseller, “The Design Thinking Playbook”, he postulated with his colleagues from Stanford University a new mindset of converging approaches of design thinking in digitization.
In addition, he is specialized on the Design of Business Ecosystems for Blockchain applications in the Crypto-Valley, Switzerland.
Thomas MeenkenThomas is a passionate driver of Systems Engineering and more specifically numerical simulation to promote complex systems development to its next level.
He has worked in…
Thomas Meenken
Thomas is a passionate driver of Systems Engineering and more specifically numerical simulation to promote complex systems development to its next level.
He has worked in various roles as Systems Engineer, project- and department-leader, in several industries, including semiconductor,optics , defense and health-care. His international projects involved multi-disciplinary teams often consisting of Mechanical, Electrical, Technology, Software and Optical Engineers.
After writing his first finite-difference simulation-code during his Master-Thesis in Canada, he constantly applied numerical simulation and modeling to improve product and solution development during his further career.
As the founder and chairman of the Roche Global Systems Engineering Expert Forum, Thomas set the foundation of a holistic implementation of this key discipline within Roche. More recently Thomas has dedicated his efforts towards the improved alignment between business aspects and product-development.
As a seasoned presenter with a strong drive to effectively transfer a message across to key Stakeholders, he is able to present initiatives, ideas and results in a professional and convincing manner.
Jim SilerJim Siler specialized in building plants for the Power, Energy, Waste, Oil & Gas industries. His earlier career with GE and then ABB were focused…
Jim Siler
Jim Siler specialized in building plants for the Power, Energy, Waste, Oil & Gas industries. His earlier career with GE and then ABB were focused on international projects in every corner of the world.
His strength is an ability to see differences between reflexive activities and behaviors that imped progress or expose organizations to risks.
Today he lectures, consults and mentors on leadership, change process and project execution.
Marco Di MaioMarco is professor of Systems Engineering at Ingolstadt University. Before tha, he was the managing director of Projectglobe Ltd.; a boutique consultancy firm specialising in…
Marco Di Maio
Marco is professor of Systems Engineering at Ingolstadt University. Before tha, he was the managing director of Projectglobe Ltd.; a boutique consultancy firm specialising in Model Based Systems Engineering (MBSE) and Information Management (IM) to support complex and complicated innovation driven engineering projects. Major customers are the fusion research community and 3D laser welding and robotics.
Marco holds a PhD in nuclear engineer and a Masters Operational Research. In his role as research fellow at Europe's largest fusion laboratory, JET near Oxford, he designed new complex diagnostics, one of which earned him a world-wide patent. He then worked for the automotive industry managing innovative product development projects for the emerging markets of Eastern Europe and Russia before co-founding projectglobe with the purpose to devise novel methodologies, frameworks and tools that combine MBSE with IM to enable effective innovation and product development.
Together with ThyssenKrupp Marine Services, projectglobe have devised Model-Driven Engineering, a semantic MBSE methodology with a strong data-driven philosophy. All engineering items are objects in a semantic reference model from which the individual artefacts are generated automatically in the correct format for SE teams and domain experts like. MDE is an active system, supporting the whole product life cycle. In a recent collaboration with RWTH Aachen MDE was extended to include their "Experimentable" Digital Twins providing a close-loop development framework and platform.
From March 2019, Marco will be reading Systems Engineering at Ingolstadt University.
Esteban MarksEsteban, Dr.Eng, M.Eng., started his career as an academic working in multidisciplinary fields such as materials science, simulation, neural networks and image processing. Since 2011,…
Esteban Marks
Esteban, Dr.Eng, M.Eng., started his career as an academic working in multidisciplinary fields such as materials science, simulation, neural networks and image processing. Since 2011, he has moved to R&D within automotive and urban mobility industry, always working in systems engineering, project management, innovation and technology management, intellectual property and advanced engineering topics.
He is very passionate about systems engineering, and being a polymath himself, loves the holistic approach of the discipline.
He greatly enjoys lecturing and presenting, as well as coaching and inspiring colleagues and peers.
He currently serves as Innovation and Advanced Engineering manager at Oerlikon Drive Systems GmbH.
Dr. Deasún Ó ConchúirDr. Deasún is a highly knowledgeable and experienced Consultant, skilled at supporting staff at all levels in 4 languages (D, E, F, G) to resolve…
Dr. Deasún Ó Conchúir
Dr. Deasún is a highly knowledgeable and experienced Consultant, skilled at supporting staff at all levels in 4 languages (D, E, F, G) to resolve Project and Program Management issues. Depending on the situation and client requirement, this is done using several modes, such as consultancy, training, coaching etc.
A Chartered Engineer, his sectoral experience includes: Telecom, Construction, Financial and Professional Services, IT, Healthcare and Pharmaceuticals, Healthcare, Food and Drink, Manufacturing and Vehicles.
Similarly his broad client base extends over 40 countries and includes General Electric, SwissRe, Zurich Financial Services, CERN, LaFargeHolcim, Abbott Laboratories, Bausch & Lomb, Sun Microsystems, Ericsson and the European Commission etc.
Wojciech OzimekHe is a cofounder and the Chairman of Central European Affiliate of the Product Development and Management Association (PDMA) – the oldest and most prestigious…
Wojciech Ozimek
He is a cofounder and the Chairman of Central European Affiliate of the Product Development and Management Association (PDMA) – the oldest and most prestigious nonprofit in the field of product innovation.
He also a cofounder Rokanan Group – a company that provides end-to-end product management consulting and designs creative collaborations tools like TeamStormer. Wojciech has passion for helping people deliver products and services to the market – from an idea to a market success.
His specialty is systemic innovation and forecasting. He has written the Guide to the General Theory of Innovation with its creator – American engineer Greg Yezersky and his business partner Wojciech Przychodzen. He teaches systemic innovation since 2012.
His personal mission is to promote systemic/comprehensive approach to innovation and technology so it can support sustainable development and transitions.
Patrick HardingMulti-faceted digital technology enthusiast with deep experience obtained from a professional career as a Systems Engineer, scientist, mathematician, physicist, Software Engineer, programmer and administrator.
Specialist domain…
Patrick Harding
Multi-faceted digital technology enthusiast with deep experience obtained from a professional career as a Systems Engineer, scientist, mathematician, physicist, Software Engineer, programmer and administrator.
Specialist domain knowledge in Algorithm Design and Performance Analysis, Image Processing and Computer Vision, Machine Learning, Multivariate Statistics and Data Science. Strong hands-on data analysis skills, capable of distilling out the essence of problems, producing rapid insightful solutions, and designing/building long term stable solutions.
Experienced in the defence, automotive and earth observation sectors, actively seeking challenging roles at the forefront of data science, software, automation and systems engineering.
Testimonials
We signed up for the training as a small team of Melexis Systems Architects. All practitioners but not formally trained in Systems Engineering — and therefore speaking a different language as far as Systems Engineering is concerned. Our aim was to find common grounds: common terminology, approach and reasoning, while getting up-to-speed with the state of the art. The training fully addressed our expectations. We now have a strong foundation, backed by the INCOSE handbook, to grow further as a team, and develop the next generation of complex products with more confidence. The workshop at the end of each day deserve special praise: it really allowed us to make sense of the methodology.
Gaël Close, PhD, Melexis Technologies
My background is in requirements engineering and I recently attended SE-Training’s 3 day Systems Engineering Fundamentals course with the aim of expanding my general Systems Engineering knowledge. Mike and Sebastian are professional, competent and confident presenters who are clearly extremely experienced in both the theory and practical application of Systems Engineering. Between them they have worked in a number of different industries and it is clear that they have drawn on these experiences in creating a well-structured training course. The content provided a thorough overview of Systems Engineering, as well as including numerous real world examples and providing many tips and techniques that I’m sure I’ll use in my future work.
We covered a great deal of material, but there was always time for discussions and questions, and it was very interesting to hear about the Systems Engineering experiences of the other participants. A particular highlight for me was the workshop section at the end of every day, where we had the opportunity to try out the things we had learnt. The workshop tasks build on each other from day to day and it was helpful to reinforce understanding of the techniques as well as being a lot of fun!
I can thoroughly recommended this training.
Sarah Bostock, Bernafon
The Workshop is one of the best seen in many trainings (well prepared, enough time/attention given, logical link between exercises), an asset of the training!!!
Vincenzo Sacco, project Manager, Melexis Technologies
Drawing on his vast industry and teaching experience, Dr. Shaun West consistently delivers high energy, entertaining University courses which promote interaction and active learning amongst class participants.
Throughout the courses, fundamental theory concepts are explained through comprehensive inputs and supported by topical and relevant examples. Learning is further supported by the direct application of concepts with the use of case studies and group works. Results and findings are later discussed openly between Shaun and the participants, allowing for deeper and long lasting understanding.
Shaun’s courses promote fun, relaxed, and relevant learning- I can enthusiastically recommend them.
Rachel Cummings, Student, University of Luzerne
Joe Kasser's course was a huge help to acquire the full picture.
Eugenio Forzano, Industry and Transformation Specialist
I have never before absorbed so much information in such a short time. Normally such talks drain my energy. This time however, I felt energized
Anonymous, Developer, Netherlands
This is practical stuff we can start using immediately. I’ve heard many presentations, but this one was absolutely the best.
Anonymous, Systems Engineer, Israel
First I worked 60 hr a week. Now I work 40 hr a week, doing more, and having a family life.
Anonymous, Satellite Communications Engineer, Japan
I have taken many project management courses in my life. They all skipped issues like discipline, focus, permanent application of the Plan-Do-Check-Act cycle, creating stakeholder value in short cycles, and consciously generating feedback. All problems Niels addresses are mentioned in books that seek solutions in numerous kinds of formal control mechanisms, which do not address the issues at the root of the problems. Niels does, and succeeds too.
Anonymous, Development Group Leader, Netherlands
First we tried Agile (XP) development. Result: over budget and over time due to informal and direct communication between stakeholders (wish list was too long and unmanaged).
Then we tried Waterfall with extensive initial documentation (CMM). Result: over budget and over time due to planning problems and changed requirements on delivery. Finally we tried Niels' approach. Result: implementation in an unusual short period of time; stakeholder participation much better; end result closer to stakeholder expectations. We keep using this approach.
Anonymous, Software Project Manager, Netherlands
"Jürg Meierhofer's pragmatic educational approach with theory and practice intertwined and many external guest lectures helps me to understand “the digital world” much better. ... This training course was the right education to bring me to my next career step from a BI Expert today to a Digital Officer of Digital Transformation in the near future.“
Anonymous, Senior BI Consultant
Patrick Link supported us with the development of a tailor-made methodology framework for our proprietary innovation program.
In interactive workshops, he uses hands-on training to teach the methodology and uses an actual business case to further familiarize the course participants with each step of the program.
Roland Künzi, Head of Operations, ALSO Schweiz AG
As a Business Engineering student at the HSLU I had the pleasure to attend Shaun Wests courses and in addition work in several different projects with him as advisor.
Shaun West has a unique ability to empower students and their projects by supporting them in a very constructive way.
Stoll Oliver
Both trainers have a lot of experience indifferent industries which is of high value.
Roger Newbould, ABB
Content of the course was a good balance between « overview » & « detail ». Overall great training and well worth the money.
Anonymous
Presentation of the course was professional and easy to follow. I gained insight in to new methods and tools. Thanks for the course, I really appreciated it!
Marco Habegger, Axetris
Presentation of the course was dynamic and fun. Questions were all followed up even when answers were not immediately known.
Javier Bilbao, Melexis
Presentation of the course was very dynamic and interactive with very few dead times. It is clear that the trainers are masters of the methods.
Gael Close, Melexis
Course was overall very well prepared with a lot of examples drawn from hands-on experience. Trainers were very experienced
Asko
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About
Systems Engineering and Project Management are core engineering disciplines used to enable the delivery of complex projects within schedule and cost expectations.
SE-Training has been founded in Switzerland due to its unique needs for cross-functional engineering disciplines such as Systems Engineering, Project Management, Safety Engineering, Product Development and Design Thinking. The training courses compliment Switzerland’s drive, ambition and success in delivering innovate and high quality products and services. There are a high number of engineering organisations based in the country with a diverse spectrum of needs. SE-Training's aim is to address these unique needs through courses provided by experienced Engineering professionals and academics.
SE-Training was founded by Sebastian Klabes and Mike Johnson to address the unique training needs of Academic and Industrial organisations.
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